Frequently Asked Questions

Indoh Market Data is an FX research platform that combines market analytics, data feeds, and professional research tools. Our platform helps retail traders with:

• Market data and dashboard refreshes on supported tools
• Research scores across economic, technical, and sentiment views
• Macro and sentiment research dashboards
• Scanner, COT, seasonality, and related insight tools

We focus on retail traders who want clearer market research — we are not a broker and do not execute trades.

Creating an account is quick and easy:

• Visit our homepage and click "Sign Up"
• Enter your email address and create a secure password
• Verify your email through the confirmation link sent to your inbox
• Complete your profile
• Choose your subscription plan
• Start researching the markets within minutes

Web Platform:

• Modern web browser (Chrome, Firefox, Safari, Edge - latest 2 versions)
• Stable internet connection (minimum 5 Mbps recommended)
• Screen resolution: 1366x768 or higher recommended

Indoh Market Data is a web platform. Desktop and mobile apps are not available yet (Coming Soon).

Yes! We offer a free Basic plan and trial access so you can explore dashboards before subscribing:

• Top Setups bias grid and core insight tools
• Sample data refreshes on supported dashboards
• No credit card required for Basic
• Upgrade to Pro or Premium when you need full access

Indoh Market Data is for research only — we do not provide demo trading accounts or virtual brokerage balances.

Dashboards focus on major currencies and related markets, including:

• Majors: EUR, USD, GBP, JPY, CHF, AUD, CAD, NZD
• Regional: ZAR and other pairs where data is available
• Macro & indices: G7 macro, seasonality, PCR, and scanner views

Coverage expands over time; see each dashboard for the latest instrument list.

Indoh Market Data includes research dashboards such as:

• Top Setups: Economic, technical, and sentiment scores with bias output
• COT & seasonality: Positioning and seasonal patterns
• Central Bank Monitor: Live policy tone and upcoming events
• Market scanner, retail sentiment, macro scores, and daily trend tools
• Gold Intelligence Engine: Composite gold research with live price context

Yes — save preferences in your account, use filters on dashboards, and organize watchlists within supported tools. Settings sync when you log in on another device.

No. Indoh Market Data is an insights and research platform only. We do not provide brokerage services, margin accounts, leverage, or in-app trade execution.

You use our dashboards to inform your own decisions; any trading happens with your external broker at your own risk.

We offer flexible plans as shown on our homepage:

• Basic (Free): Core tools, 1-month free trial access, ads — R0.00
• Pro: R80.00 per month (ZAR) — full scanner, sentiment, COT, priority support
• Premium: R150.00 per month (ZAR) — advanced analytics, Gold Intelligence Engine, central bank monitor, highest support tier

Prices match the homepage pricing section. Plan selection is managed from your account. Subscription billing is in South African Rand (ZAR).

We accept card payments for subscriptions:

• Credit/Debit cards — Visa and Mastercard

Subscription payments are processed securely via Peach Payments (Visa and Mastercard). We do not accept PayPal, cryptocurrency, bank wire, Skrill, or Neteller.

Subscriptions are for platform access only — not trading deposits.

• Pro / Premium: Monthly billing via our payment provider
• Support: info@indohmarketdata.co.za for billing questions

Changing plans is simple:

• Log in to your account dashboard
• Navigate to "Billing" → "Subscription"
• Select your new plan
• Confirm the change

Upgrades: Take effect immediately; you're charged prorated difference

Downgrades: Take effect at next billing cycle; no refunds for current period

Yes, you can cancel your subscription at any time with no penalties:

• Access remains active until the end of your current billing period
• No automatic renewal after cancellation
• You can reactivate anytime with no setup fees
• All your data and settings are preserved for 90 days

To cancel, visit Account Settings → Subscription → Cancel Subscription, or see our full Cancellation Policy.

We take account security seriously and use practical safeguards for a research platform:

• Encryption: SSL/TLS for data in transit
• Account protection: Secure password storage and optional 2FA where available
• Data storage: Hosted on secured cloud infrastructure
• Access controls: Protected account sessions and server-side auth checks

Indoh Market Data does not hold or manage client trading funds — subscriptions are for platform access only.

If you're experiencing login issues, try these steps:

• Verify you're using the correct email and password
• Check if Caps Lock is enabled
• Clear your browser cache and cookies
• Try a different browser or device
• Use the "Forgot Password" link to reset your credentials
• Ensure 2FA codes are current (if enabled)

If problems persist, contact our support team at info@indohmarketdata.co.za or submit a ticket via the Help Desk.

Data feed issues can have several causes:

• Internet connection: Check your connection stability
• Browser issues: Refresh the page or clear cache
• Firewall/VPN: May block WebSocket connections
• Market hours: Markets may be closed
• Subscription status: Verify your account is active

Check our status page at indohmarketdata.co.za for any ongoing issues. If the problem persists, contact technical support.

Yes, we perform routine maintenance to ensure optimal performance:

• Scheduled maintenance: Sundays 00:00-02:00 UTC (monthly)
• Platform downtime: Typically less than 30 minutes
• Notifications: Sent 48 hours in advance via email
• Emergency maintenance: Rare, performed only when critical

During maintenance, dashboards may show stale timestamps until refresh completes. Check the status note on the affected page or email info@indohmarketdata.co.za.