FAQs - Indoh Market Data

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Getting Started

What is Indoh Market Data?

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Indoh Market Data is a comprehensive FX research platform that combines advanced market analytics, real-time data feeds, and professional research tools. Our platform provides traders with:

Real-time market data from major global exchanges
Advanced charting and technical analysis tools
AI-powered insights and market predictions
Risk management and portfolio analytics
Automated trading capabilities

We serve both individual traders and institutional clients with scalable solutions tailored to their needs.

How do I create an account?

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Creating an account is quick and easy:

Visit our homepage and click "Sign Up"
Enter your email address and create a secure password
Verify your email through the confirmation link sent to your inbox
Complete your profile with required KYC (Know Your Customer) information
Choose your subscription plan
Start trading within minutes!

Pro Tip: New users get a 14-day free trial with full access to all premium features!

What are the system requirements?

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Web Platform:

Modern web browser (Chrome, Firefox, Safari, Edge - latest 2 versions)
Stable internet connection (minimum 5 Mbps recommended)
Screen resolution: 1366x768 or higher

Desktop Application:

Windows 10/11 or macOS 10.15+
4GB RAM minimum (8GB recommended)
500MB free disk space

Mobile App:

iOS 14.0+ or Android 9.0+
Available on App Store and Google Play

Do you offer a free trial?

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Yes! We offer a free Basic plan and trial access so you can explore dashboards before subscribing:

Top Setups bias grid and core insight tools
Sample data refreshes on supported dashboards
No credit card required for Basic
Upgrade to Pro or Premium when you need full access

Indoh Market Data is for research only — we do not provide demo trading accounts or virtual brokerage balances.

Platform Features

What assets does Indoh Market Data cover?

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Dashboards focus on major currencies and related markets, including:

Majors: EUR, USD, GBP, JPY, CHF, AUD, CAD, NZD
Regional: ZAR and other pairs where data is available
Macro & indices: G7 macro, seasonality, PCR, and scanner views

Coverage expands over time; see each dashboard for the latest instrument list.

What analytical tools are available?

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Indoh Market Data includes research dashboards such as:

Top Setups: Economic, technical, and sentiment scores with bias output
COT & seasonality: Positioning and seasonal patterns
Central Bank Monitor: Live policy tone and upcoming events
Market scanner, retail sentiment, macro scores, and daily trend tools
EA Store: Marketplace for third-party robots (research/deploy tools, not in-app execution)

Can I customize my workspace?

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Yes — save preferences in your account, use filters on dashboards, and organize watchlists within supported tools. Settings sync when you log in on another device.

Research & Insights

Does Indoh Market Data execute trades or offer leverage?

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No. Indoh Market Data is an insights and research platform only. We do not provide brokerage services, margin accounts, leverage, or in-app trade execution.

You use our dashboards to inform your own decisions; any trading happens with your external broker at your own risk.

Can I use automated trading strategies?

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Yes! We fully support algorithmic and automated trading:

Expert Advisors (EAs): Compatible with MetaTrader 4/5 EAs
Custom algorithms: Build using our API
Strategy marketplace: Purchase pre-built strategies
Copy trading: Mirror trades from successful traders
VPS hosting: Available for 24/7 bot operation

Our platform includes a strategy builder with no coding required, plus backtesting capabilities to validate your approach.

Account & Billing

What are your pricing plans?

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We offer flexible plans as shown on our homepage:

Basic (Free): Core tools, trial access, limited features
Pro ($5/month): Full scanner, sentiment, COT, priority support
Premium ($10/month): Advanced analytics, EA marketplace access, highest support tier

Billing integration is rolling out; plan selection is managed from your account.

What payment methods do you accept?

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We accept multiple payment methods for your convenience:

Credit/Debit cards (Visa, Mastercard, American Express)
Bank wire transfer
PayPal
Cryptocurrency (Bitcoin, Ethereum, USDT)
E-wallets (Skrill, Neteller)

Subscription payments are processed securely through our payment provider when billing is enabled.

How do subscription payments work?

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Subscriptions are for platform access only — not trading deposits.

Pro / Premium: Monthly billing via our payment provider
EA Store: Separate one-time purchases for digital products
Support: support@indohmarketdata.co.za for billing questions

How do I upgrade or downgrade my plan?

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Changing plans is simple:

Log in to your account dashboard
Navigate to "Billing" → "Subscription"
Select your new plan
Confirm the change

Upgrades: Take effect immediately; you're charged prorated difference

Downgrades: Take effect at next billing cycle; no refunds for current period

Can I cancel my subscription anytime?

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Yes, you can cancel your subscription at any time with no penalties:

Access remains active until the end of your current billing period
No automatic renewal after cancellation
You can reactivate anytime with no setup fees
All your data and settings are preserved for 90 days

To cancel, visit Account Settings → Subscription → Cancel Subscription

Technical Support

How secure is my data?

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Security is our top priority. We employ multiple layers of protection:

Encryption: 256-bit SSL/TLS for all data transmission
Two-factor authentication: Optional 2FA via SMS or authenticator apps
Data storage: Encrypted at rest in secure data centers
Compliance: SOC 2 Type II certified, GDPR compliant
Segregated accounts: Client funds kept separate from company funds
Regular audits: Third-party security assessments
DDoS protection: Enterprise-grade protection against attacks

What should I do if I can't log in?

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If you're experiencing login issues, try these steps:

Verify you're using the correct email and password
Check if Caps Lock is enabled
Clear your browser cache and cookies
Try a different browser or device
Use the "Forgot Password" link to reset your credentials
Ensure 2FA codes are current (if enabled)

If problems persist, contact our support team at support@indohmarketdata.co.za or use live chat.

Why is my chart data not updating?

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Data feed issues can have several causes:

Internet connection: Check your connection stability
Browser issues: Refresh the page or clear cache
Firewall/VPN: May block WebSocket connections
Market hours: Markets may be closed
Subscription status: Verify your account is active

Check our status page at indohmarketdata.co.za for any ongoing issues. If the problem persists, contact technical support.

Do you have scheduled maintenance windows?

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Yes, we perform routine maintenance to ensure optimal performance:

Scheduled maintenance: Sundays 00:00-02:00 UTC (monthly)
Platform downtime: Typically less than 30 minutes
Notifications: Sent 48 hours in advance via email
Emergency maintenance: Rare, performed only when critical

During maintenance, dashboards may show stale timestamps until refresh completes. Check the status note on the affected page or email support@indohmarketdata.co.za.

How do I export my trading history?

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You can easily export your complete trading history:

Go to Account → Reports → Trading History
Select date range
Choose export format: CSV, Excel, or PDF
Click "Export"

Reports include all trade details, P&L calculations, fees, and timestamps. Historical data is available for the lifetime of your account.

Frequently Asked Questions